Returns Policy

At Collingwoods Cross Country Equipment, we understand that sometimes the wrong part or product can be purchased. If this has happened, we will do our best to make it right.

Return Eligibility:

• Our return policy is valid for 14 calendar days from the delivery date of your order. Unfortunately, if 14 calendar days have passed, we cannot offer a refund or exchange.
• To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

Return Process:

• Before returning any item, please contact us to receive a return number, which must accompany your returned goods. This will be supplied via email.
• Return shipping costs are the customer’s responsibility.
• Electrical items are only credited at our discretion.
• A restocking fee of 20% or $15.00 (whichever is greater) applies to common items we stock.
• For ‘indent’ parts (special orders made just for you), a minimum 25% restocking fee applies.
• Some specialist or ‘one-off’ items may not be eligible for return if they cannot be sent back to our suppliers.

Freight Credit:

We will only credit freight costs if we sent the incorrect part by mistake.

If you’re unsure about a product or need clarification on our returns policy, please contact us before placing your order. We’re happy to help! You can reach us at 0800 847 2052